Refund policy

Return & Refund Policy

Last Updated: June 2026

Thank you for shopping with Drew Digital Store.

We strive to provide high-quality products and a smooth shopping experience. Please read our Return & Refund Policy carefully before placing an order.

1. Eligibility for Replacement or Refund

Customers may request a replacement or refund only in the following situations:

Product received is damaged during transit.
Product received is defective or not functioning properly.
Wrong product was delivered.
Prepaid order could not be delivered and was returned to the sender.

To qualify for a replacement or refund request, customers must contact us within 48 hours of receiving the product.

2. Required Proof

To investigate and approve a claim, customers must provide:

A complete unboxing video recorded from the moment the package is opened.
Clear photographs of the product.
Images of the shipping label and packaging.
Description of the issue.

Claims submitted without proper evidence may be rejected.

3. Replacement Policy

If the claim is verified and approved, we will provide a replacement product free of cost.

Replacement processing may take 2–5 business days after approval, and shipping timelines will depend on the customer's location.

4. Refund Policy

Refunds will only be issued in the following cases:

The product is confirmed damaged and a replacement cannot be arranged.
The product is permanently out of stock after approval of a replacement request.
A prepaid order cannot be delivered and is returned by the courier partner.

Approved refunds are processed within 5–7 business days to the original payment method.

For Cash on Delivery (COD) orders, refunds will be processed through bank transfer or another mutually agreed payment method.

5. Non-Returnable Situations

We do not accept returns, replacements, or refunds for:

Change of mind after placing an order.
Customer no longer wants the product.
Incorrect address provided by the customer.
Failure to accept delivery.
Minor variations in color, size, or appearance due to photography or screen settings.
Requests submitted after 48 hours of delivery.
Products damaged due to misuse, negligence, or improper handling by the customer.